Returns & Refunds Policy
Due to the perishable nature of our premium meats, we cannot accept physical returns; however, we are committed to ensuring your satisfaction with every cut. If your order arrives damaged or fails to meet our quality standards, please contact us within 24 hours of delivery for a full resolution.
Inspect Your Order
Examine your package immediately upon arrival to ensure all vacuum seals are intact and the product is still at a safe, chilled temperature.
Document Issues
Take clear photos of the shipping box, the shipping label, and any specific product defects or damages encountered.
Contact Support
Email our concierge team at [email protected] within 24 hours of receipt with your order number and the gathered documentation.
Receive Resolution
Our team will review your claim and issue a replacement shipment or a refund to your original payment method within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing